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Shipping Policy

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Following are the terms and conditions that constitute ORIGINA shipping policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 7 business days. Orders are not shipped or delivered on weekends or holidays.

If ORIGINA are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of the order, ORIGINA will contact the customer via email or telephone.

Shipment to P.O. boxes

ORIGINA ships to addresses within the Malaysia.

Shipment confirmation & Order tracking

The customer will receive a shipment confirmation email once the order has shipped containing the customer’s tracking number(s). The tracking number will be active within 48 hours.

Customs, Duties and Taxes

ORIGINA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


ORIGINA is not liable for any products damaged or lost during shipping (Courier mishandling). If the customer received the order in damage condition, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

ORIGINA accept the request to ship the product internationally at Singapore, China, Brunei, Vietnam and Indonesia

Returns Policy

ORIGINA Return & Refund Policy provides detailed information about options and procedures for returning the customer order.

Contact Us!

If you have any questions on ORIGINA shipping policy, please don’t hesitate to contact or email us at